CSR
Active
Course Description
Course Overview
The success of any organization, regardless of the quality of its product or service, fundamentally hinges on the customer experience. Statistics show that a significant majority of customers (86%) discontinue purchasing from an organization due to a poor experience. In today's competitive landscape, simply offering a great product is not enough; the crucial differentiator is the ability to build and sustain a strong, positive relationship with the customer.
We often hear the maxim, "The Customer is King," which underscores the critical role customers play in sustaining a business. Every organization sells to an end-user, and the ultimate goal is not just to sell, but to establish a relationship and ensure customer retention.
The modern customer's lifestyle is constantly evolving, and they seek more than just basic product satisfaction. They now value the appeal, the professional mannerisms, and the extra comfort they receive. This "Service" has become the leading competitive advantage. Customer service competence requires mastery of essential fundamentals: respect, active listening, genuine interest, empathy, and sincere appreciation.
This course offers a timely opportunity to develop and elevate your customer service skills, equipping you to consistently go the extra mile—a non-negotiable requirement for customer retention and business success in the current market.
🎯 Course Objectives
This program is designed to enhance your professional capabilities, enabling you to effectively listen to customer needs, address their requirements, and significantly boost the customer satisfaction index. By completing this up-skilling program, participants will be able to:
Adopt a Customer-Focused Approach: Comprehend and engage with the customer through a truly customer-centric perspective.
Acknowledge Core Values: Recognize the profound importance of customer service and the essential values it demands.
Master Active Listening: Be a proactive listener, skillfully apply listening techniques, and genuinely empathize with the customer.
Communicate Effectively: Interact with customers using polished and effective communication skills.
Utilize Questioning Models: Employ structured questioning techniques to uncover deeper customer needs.
Exceed Expectations: Understand and work systematically to surpass established customer expectations.
Project Professionalism: Control and optimize body language and gestures to consistently showcase a professional approach.
The success of any organization, regardless of the quality of its product or service, fundamentally hinges on the customer experience. Statistics show that a significant majority of customers (86%) discontinue purchasing from an organization due to a poor experience. In today's competitive landscape, simply offering a great product is not enough; the crucial differentiator is the ability to build and sustain a strong, positive relationship with the customer.
We often hear the maxim, "The Customer is King," which underscores the critical role customers play in sustaining a business. Every organization sells to an end-user, and the ultimate goal is not just to sell, but to establish a relationship and ensure customer retention.
The modern customer's lifestyle is constantly evolving, and they seek more than just basic product satisfaction. They now value the appeal, the professional mannerisms, and the extra comfort they receive. This "Service" has become the leading competitive advantage. Customer service competence requires mastery of essential fundamentals: respect, active listening, genuine interest, empathy, and sincere appreciation.
This course offers a timely opportunity to develop and elevate your customer service skills, equipping you to consistently go the extra mile—a non-negotiable requirement for customer retention and business success in the current market.
🎯 Course Objectives
This program is designed to enhance your professional capabilities, enabling you to effectively listen to customer needs, address their requirements, and significantly boost the customer satisfaction index. By completing this up-skilling program, participants will be able to:
Adopt a Customer-Focused Approach: Comprehend and engage with the customer through a truly customer-centric perspective.
Acknowledge Core Values: Recognize the profound importance of customer service and the essential values it demands.
Master Active Listening: Be a proactive listener, skillfully apply listening techniques, and genuinely empathize with the customer.
Communicate Effectively: Interact with customers using polished and effective communication skills.
Utilize Questioning Models: Employ structured questioning techniques to uncover deeper customer needs.
Exceed Expectations: Understand and work systematically to surpass established customer expectations.
Project Professionalism: Control and optimize body language and gestures to consistently showcase a professional approach.
Course Information
Duration
2 hours
Questions
142 questions available
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